Policy Page
 

Five Star Renovations LLC

(including all branches such as ParkAgain Garage)

This is written in legally safe, industry-standard language and can be used on your website, contracts, and Facebook lead ads.

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PRIVACY POLICY — Five Star Renovations LLC

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Five Star Renovations LLC (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, or use our renovation, construction, and property services.

By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information:

Information You Provide Directly

When you request a quote, schedule a service, sign a contract, or communicate with us, you may provide:

• Full name

• Phone number

• Email address

• Street address or job site address

• Project details

• Photos/videos of the property or renovation project

• Billing or payment information (securely processed through third-party processors)

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser and device information

• Pages viewed

• Date/time of your visit

• Referring website or advertisement

Information from Third Parties

We may receive information from:

• Facebook/Instagram lead forms

• Google Business Profile

• Online scheduling tools

• Payment processors

• Real estate partners and vendors (with your permission)

2. How We Use Your Information

We use your information to:

• Provide quotes, consultations, and renovation services

• Communicate regarding scheduling, project updates, and service details

• Invoice and process payments

• Improve our services, website, and customer experience

• Respond to questions and support requests

• Send optional marketing messages (only with consent)

• Comply with legal or contractual obligations

3. How We Share Your Information

We do not sell personal data.

We may share your information with:

Trusted Service Providers

Including:

• Subcontractors assisting with your project

• Marketing platforms (Facebook, Google)

• Payment processors

• Scheduling and CRM platforms

• Website hosting providers

They are required to protect your data.

Legal Compliance

We may disclose information to:

• Comply with laws, regulations, or legal processes

• Protect our rights or property

• Prevent fraud, safety concerns, or illegal activity

4. Data Security

We use industry-standard measures to protect your data, including secure networks, access controls, and encrypted connections.
However, no system is fully secure, and you assume some risk when submitting personal information.

5. Data Retention

We keep your information as long as needed to:

• Complete your project

• Maintain records for business or legal obligations

• Resolve disputes

• Offer warranty or customer support

You may request deletion at any time.

6. Children’s Privacy

We do not knowingly collect information from children under 13. If we discover such information, it will be immediately deleted.

7. Your Rights

You may request:

• A copy of your information

• Updates or corrections

• Deletion of your information

• To opt out of marketing

• To restrict communication

Contact us using the information below.

8. External Links

Our website may link to third-party websites. We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this Privacy Policy as our business evolves.
The updated version will include a “Last Updated” date.

10. Contact Information

Five Star Renovations LLC
Lexington, KY
Phone: [Insert Number]
Email: info@5starrenovations.biz
Website: https://www.5starrenovations.biz

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TERMS & CONDITIONS — Five Star Renovations LLC

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Effective Date: [Insert Date]
Please read these Terms & Conditions (“Terms”) carefully before using our website or services.

By hiring Five Star Renovations or using any associated service, you agree to these Terms.

1. Services Provided

Five Star Renovations LLC offers:

• Home renovation

• Remodeling

• Construction services

• Consulting

• Garage cleanouts (ParkAgain Garage branch)

• Home repairs and maintenance

• Real estate–related preparation services (cleanouts, punch-outs, updates, etc.)

All services are subject to written estimates or agreements.

2. Estimates & Pricing

• Estimates are not binding until approved in writing.

• Prices may change if the scope of work changes or unforeseen issues arise (rot, plumbing issues, electrical problems, structural concerns, etc.).

• Change orders will be communicated in writing before additional work is performed.

• Payment terms will be detailed in the estimate or contract.

3. Scheduling & Cancellations

• We strive to maintain project timelines, but scheduling may shift due to weather, subcontractors, material availability, or unforeseen job conditions.

• Customers must provide 24-hour notice for cancellations of appointments or cleanouts.

• Missed appointments may incur a fee.

4. Customer Responsibilities

The customer agrees to:

• Provide access to the property

• Ensure the work area is safe and free from hazards

• Remove personal items that may obstruct work

• Communicate any concerns promptly

• Follow payment schedules as agreed

Five Star Renovations is not responsible for damaged or missing personal items not removed prior to work unless negligence is proven.

5. Payments & Deposits

• Certain projects require deposits before scheduling.

• Final payment is due upon completion of work unless otherwise agreed.

• Late payments may incur fees or interest.

6. Warranty

Five Star Renovations provides workmanship warranties as outlined in your project agreement.
Warranty does not apply to:

• Normal wear and tear

• Customer-caused damage

• Work altered by another contractor

• Issues caused by external factors (weather, environment, etc.)

7. Liability

To the maximum extent permitted by law:

• We are not liable for incidental, consequential, or indirect damages.

• Our liability is limited to the amount paid for services rendered.

• Customers must report issues within 7 days of noticing them.

8. Photography & Marketing

With your consent, we may photograph completed projects for:

• Website use

• Social media

• Advertising

• Portfolios

No private customer information will be shared.

9. Cancellations by Five Star Renovations

We reserve the right to cancel or reschedule services due to:

• Unsafe working conditions

• Non-payment

• Inaccurate job descriptions

• Weather or supply issues

10. Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky.